Shipping Policies
At the Aromatic Dragon, we understand the importance of timely and reliable shipping when it comes to delivering our indulgent bath and body products to our valued customers. That's why we have implemented a comprehensive shipping policy to ensure a smooth and efficient delivery process.
Shipping Methods:
We offer a variety of shipping methods to cater to your needs. Whether you prefer standard shipping or expedited delivery, we have options available to suit your preferences. Our shipping methods include:
- Standard Shipping: Our standard shipping option ensures that your order will be delivered within 5-7 business days.
- Expedited Shipping: For those who can't wait to indulge in our products, we offer expedited shipping, which guarantees delivery within 2-3 business days.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout, giving you full transparency and control over your purchase.
Order Processing Time:
Once your order is placed, our dedicated team works diligently to process and prepare it for shipping. Most orders are processed within 3-5 business days, ensuring that your products are on their way to you as quickly as possible. As many of our products are made to order, occasionally there may be additional delays that arise. You will receive an email should your shipment be delayed. Wholesale (bulk) orders are processed in 7-14 days approximately, unless it is bar soap which requires a 3-4 week cure time after creation to ensure performance.
Tracking Your Order:
We provide tracking information for all orders, allowing you to monitor the progress of your delivery. Once your order has been shipped, you will receive a confirmation email with a tracking number. Simply enter the tracking number on our website to stay updated on the whereabouts of your package.
Shipping Restrictions:
While we strive to deliver our products to as many customers as possible, there may be certain restrictions on shipping to certain locations. These restrictions may be due to legal regulations or logistical limitations. If you have any concerns about shipping to your specific location, please contact our customer support team, and we will be happy to assist you.
Customer Satisfaction Guarantee:
At The Aromatic Dragon, customer satisfaction is our top priority. If you encounter any issues with your order or have any questions regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team. We are here to ensure that your shopping experience with us is nothing short of exceptional.
Thank you for choosing The Aromatic Dragon for all your bath and body needs. We look forward to delivering indulgence right to your doorstep!