Return Policy
At The Aromatic Dragon, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive return policy in place to ensure your satisfaction. Please take a moment to familiarize yourself with our policy below.
Eligibility for Returns
In order to be eligible for a return, the product must meet the following criteria:
- The product must be purchased directly from The Aromatic Dragon.
- The product must be unused and in its original packaging.
- The return must be initiated within 10 days of the purchase date.
Return Process
If you believe that your product meets the eligibility criteria for a return, please follow these steps:
- Contact our customer service team at sales@thearomaticdragon.com within 10 days of your purchase to initiate the return process.
- Provide your order number and a detailed explanation of why you would like to return the product.
- Our customer service team will review your request and provide you with further instructions.
- Once your return is approved, you will receive a return merchandise authorization (RMA) number.
- Package the product securely, including the RMA number, and ship it back to us.
- Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will process your refund within [number of days] and notify you via email.
Exceptions
While we strive to accommodate all returns, there are certain exceptions to our policy:
- Products that have been opened or used are not eligible for return.
- Gift cards and promotional items are non-refundable.
- Shipping costs are non-refundable.
Contact Us
If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team at [customer service email]. We are here to assist you and ensure your satisfaction with our products.